Refund policy

Last Updated: 30/10/2023

Thank you for choosing us for your convenience food needs. We want to ensure your satisfaction with our products and services. Please read our refund, return, and cancellation policy carefully to understand your rights and responsibilities.

Support Hours
Our customer support team is available to assist you during the following hours: Monday through Saturday - 9:00 AM to 6:00 PM IST

For any inquiries or assistance, please contact us via email at: care@toozfoods.com

Returns and Refunds
We take pride in delivering quality products to your doorstep. If you receive a damaged item, we offer a full replacement. To initiate the replacement process, please follow these steps:

  1. Contact our customer care team at care@toozfoods.com or call us at 93630 68854.
  2. Provide details about the damage and your order.
  3. Our team will validate the damage and process your replacement order immediately.

Please note that returns for products purchased from our online store at www.toozfoods.com are generally not accepted after purchase. We appreciate your understanding as we maintain the quality and safety of our products.

Cancellation Policy
Customers have the option to cancel an order within 24 hours of placing it. To request a cancellation, please follow these steps:

  1. Email us at care@toozfoods.com with your cancellation request. Please include your order details.
  2. We will confirm the cancellation and initiate the refund process.

Refunds
Refunds will be processed in the following cases:

  1. Damaged Products: If your product is damaged in transit and a replacement is not feasible, we will issue a refund for the damaged item.
  2. Cancellation: If you wish to cancel an order within 24 hours of placing it, please contact us at care@toozfoods.com. Refunds for cancelled orders will be processed to the original mode of payment within 5-10 working days.

Refund and Cancellation Timeframe

  • Refunds for damaged products will be processed as soon as the damage is validated.
  • Cancelled order refunds will be processed to the original mode of payment within 5-10 working days.

Beyond 30 Days
For any queries or concerns raised beyond 30 days from the date of order confirmation, we may not be able to provide a refund or exchange. However, we are committed to assisting you with any other issues or inquiries you may have.

If you have any questions or require assistance, please do not hesitate to contact our customer support team at care@toozfoods.com.

TOOZ Consumer Products Pvt. Ltd. reserves the right to update or modify this policy as necessary, and any changes will be communicated to our customers through our website.